CareHub Support is open Monday-Friday, 8 am - 8 pm PST
Frequently Asked Questions
Where do I find the support widget?
The widget, or button, is at the bottom left of your screen in the navigation panel. Select it to search for answers or submit a support ticket.
How do I search for an answer?
Open the support widget and type a keyword (for example, assessment) into the "How can we help?" field. Select any result to read the article, watch a video, or view screenshots right inside the widget. Need more room? Select the pop-out icon to open the full knowledge base.
What can I find in the knowledge base?
The knowledge base includes Release Notes, Knowledge Articles (organized by module, such as Assessments, Care Plans, and Clinical EMR), Training Resources, and Frequently Asked Questions.
Can I just type my question?
Yes. In the knowledge base search, enter a full question like "How do I undo an enrollment?" You'll get a list of relevant articles plus a quick answer with step-by-step instructions. Select any article for full detail.
How do I check the latest release notes?
Release notes are published by month. Select the month (for example, June 2026) to see that period's releases—including any pending ones—then select a release to view its details.
How do I submit a support ticket?
- Select the support widget.
- At the "How can we help?" prompt, select the X to reach Contact Us.
- Your name and email populate automatically—add a subject and description.
- Select Send.
This creates a ticket tied to your user so we can follow up, and you'll receive it as an email too.
How do I track my tickets?
Sign in to the knowledge base and go to My Activities. Depending on your organization's configuration, you can see requests you've submitted, requests you're copied on, and your organization's requests. You can also filter by status (such as Open).
Can I respond to any ticket?
Yes, if your organization has given you the right permissions. Open the ticket from My Activities, review the IntusCare team's responses, and reply directly on the ticket. Visibility and reply permissions are set by your organization.
What if I can't log in to CareHub?
No problem—email us directly at support@intus.care.
Still have questions? Reach out to the IntusCare support team anytime!
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