HOW TO: Add a New SDR

Any user is able to add a service determination request (SDR) into CareHub when an SDR is received from a participant, participant's designated representative or participant's caregiver.  When adding a SDR, users must include the following information:

• Participant Name
• Assigned To
• Date of Service Request
• Request Category
• Service Type
• Request Description
• Submitted By
• Relationship (if not participant)
• Phone Number for Submitter

 

 Important Notes

• Make sure the date of service request is accurate as additional date will be automated based on that date.
• All SDRs should be added into CareHub in a timely manner to ensure compliance with request timelines.
• Once an SDR is added, the participant will automatically be added to the next day’s morning meeting huddle queue under the SDR category.