If a SDR was entered in error or something has changed in the situation a user can withdraw the SDR:
- Navigate SDR details
- Select ellipsis (3 vertical dots)
- Select Withdraw SDR
- Document reason why withdrawing SDR
See the step-by-step in action:
HOW TO: Withdraw a SDR
Articles in this section
- OVERVIEW: Accessing and Managing the Quality Inbox for Grievances
- HOW TO: Navigate SDRs & Appeals in the Quality Inbox
- HOW TO: Add a New SDR
- HOW TO: Complete SDR Details
- HOW TO: Add an SDR Assessment
- HOW TO: Withdraw a SDR
- HOW TO: Approve an SDR Decision
- HOW TO: Immediate Approval SDR Decision
- HOW TO: Deny or Partially Deny an SDR
- HOW TO: Close a SDR
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