HOW TO: Add a New Grievance

From anywhere within CareHub, users will be able to navigate to the blue Actions button at the top right, and select ‘Add a New Grievance' in the dropdown. This button can be accessed wherever you are in CareHub to ensure team members can easily report a grievance when they are filed by a participant, caregiver or designated representative.

When entering a grievance, you will be required to add the following information:

• Participant Name: Full name of participant reporting the grievance.
• Date Received: Defaults to today’s date but should be updated to reflect the actual date the grievance was reported to a staff member.
• Grievance Type: Select from the predefined dropdown list, aligned with regulatory reporting requirements.
• Grievance Location: Specify where the grievance occurred.
• Grievance Description: Provide a detailed summary of the situation and the specific concerns raised by the participant.
• Assigned To: The staff member responsible for following up on and resolving the grievance.
• Documented By: The name of the individual entering the grievance into the system.
• Documented Date: The date the grievance was documented in CareHub.
• Submitted By: The person who filed the grievance (e.g., participant, caregiver, representative).
• Relationship to the Participant: Describe the relationship between the individual who submitted the grievance and the participant.
• Phone: Contact number for the person who submitted the grievance.