HOW TO: Resolve a Grievance

Once an In Review grievance has been reviewed and discussed by the appropriate parties, and a resolution has been agreed upon, authorized users should proceed to resolve the grievance in CareHub. To complete this step, the following information must be entered:

• Resolution Type: Select the appropriate category that reflects how the grievance was resolved.
• Grievance Resolution Notification: Documentation or confirmation of how the resolution was communicated.
• Resolution Date: The date the grievance was officially resolved.
• Actions Taken: A summary of the steps or interventions taken to address the grievance.
• Resolution By: The name of the individual responsible for finalizing the resolution.

 

Important Notes

✔ Make sure to upload any documents related to the grievance resolution.

✔ Once a user submits the decision, the grievance will be in “closed” status.